This Privacy Policy ("Policy") explains what you can expect from us and what we need from you in relation to your personal data. Kindly read this Policy carefully as this is legally binding when you use Cloud Chain Mining Technology Ltd. (Cloud Chain Coin), Tax Identification Number (TIN) : 24131489-0001, without regard to how you access or use them, including through mobile devices. We reserve the right to revise, amend or update this Policy at any time by posting the updated version on this site including its effective date. Further, we shall announce material changes to this Policy by email.
The following terms used in this Policy are defined as follows:
"Cloud Asset" is a representation of value (also referred to as
"cryptocurrency," "virtual currency," "cloud currency," "crypto
token," "crypto asset," or "online commodity"), which is based on
the cryptographic protocol of a computer network that may be (i)
centralized or decentralized, (ii) closed or open-source, and
(iii) used as a medium of exchange and/or store of value. "Cloud
Chain Coin Account" means a user-accessible account offered via
the Cloud Chain Coin platform to enable access to various
blockchain-based financial services.
"Cloud Chain Coin," "CC Coin," "We," and "Us" refers to Cloud
Chain Coin and its wholly owned subsidiaries (also referred to
collectively as "we," or "us").
"Personal Information" or "Personal Data" refers to any
information relating to you, as an identified or identifiable
natural person, including your name, an identification number,
location data, or an online identifier or to one or more factors
specific to the physical, economic, cultural or social identity of
you as a natural person.
Cloud Chain Coin provides various blockchain-based financial services. Cloud Chain Coin is your data
controller, and is responsible for the collection, use, disclosure, retention and protection of your
personal information in accordance with our global privacy standards, this Privacy Policy, as well as any
relevant local privacy laws and regulations.
Cloud Chain Coin uses encryption to protect your information and store decryption keys in separate systems.
Data controllers process and retain your personal information on our servers where our data centers are
located.
Where we have a legal obligation to do so, we have appointed Data Protection Officers (DPOs) to be
responsible for the privacy program for the respective data controllers. If you have any questions about how
we protect or use your Personal Information, you can contact our DPOs by email at legal@cloudchainwallet.org
We are serious about guarding the privacy of your Personal Information and work hard to protect Cloud Chain
Coin and you from unauthorized access to, or unauthorized alteration, disclosure, or destruction of Personal
Information we collect and store. Measures we take include encryption with SSL; the availability of
two-factor authentication (2FA) at your discretion, and periodic review of our Personal Information
collection, storage, and processing practices.
We restrict access to your Personal Information only to Cloud Chain Coin employees, affiliates, and
subcontractors who have a legitimate business need for accessing such information. We continuously educate
and train our employees about the importance of confidentiality and privacy of customer information. We
maintain physical, electronic, and procedural safeguards that comply with the relevant laws and regulations
to protect your Personal Information from unauthorized access.
Unfortunately, despite best practices and technical safeguards, the transmission of information via the
internet is not completely secure. Although we do our best to protect your Personal Data, we cannot
guarantee the security of your Personal Data during transmission, and any acts of transmission are at your
own risk.
When using the Cloud Chain Coin Services, we may collect and use the following data about you as part of our Know-Your-Client (KYC) procedure
Account Information. Information that is generated by your Cloud Chain Coin account activity including, but
not limited to, instructions regarding funding and disbursement, orders, trades, and account balances;
Log Information. Information that is generated by your use of Cloud Chain Coin Services that is
automatically collected and stored in our server logs. This may include, but is not limited to,
device-specific information, location information, system activity and any internal and external information
related to pages that you visit, including the full Uniform Resource Locators (URL) clickstream to, through
and from our Website or App (including date and time; page response times, download errors, length of visits
to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods
used to browse away from the page;
Location Information. Information that is automatically collected via analytics systems providers to
determine your location, including your IP address and/or domain name and any external page that referred
you to us, your login information, browser type and version, time zone setting, browser plug-in types and
versions, operating system, and platform;
Correspondence. Information that you provide to us in written or oral correspondence, including opening a
Cloud Chain Coin account, and with respect to ongoing customer support; and logging of phone numbers used to
contact us.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties and may receive information about you from them. For example:
Personal Information you provide during the registration process may be retained, even if your registration
is left incomplete or abandoned.
In providing the personal data of any individual (other than yourself) to us during your use of the Cloud
Chain Coin Services, you promise that you have obtained consent from such individual to disclose his/her
personal data to us, as well his/her consent to our collection, use and disclosure of such personal data for
the purposes set out in this Privacy Policy.
Below we set forth in a table format, a description of all the ways we use your personal data as stated
above, and which of the legal bases we rely on to do so. We have also identified what our legitimate
interests are, where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific
purpose for which we are using your data. Please contact us at legal@cloudchainwallet.org if you need
details about the specific legal ground we are relying on to process your personal data.
We keep your coins and your data safe at all times.
We do not track non-custodial cryptocurrencies held in Private Key Wallets, and we only keep track of
cryptocurrencies held in Accounts that are custodied by cloudchainwallet.org.
All Personally Identifiable Information is stored in Google Cloud Platform, secured by best in class
cybernated security.
The cloudchainwallet.org compliance team ensures that we follow and are compliant with AML and KYC
regulations globally so that you can trust cloudchainwallet.org and any counterparty.
Bug bounty program
If you find any existing or zero-day security vulnerabilities, we encourage you to report them through our
bug bounty program. If validated and fixed, you will be eligible for special rewards from our end.
Passwords
Please ensure that you choose a unique password and enable two-factor authentication. To protect your data,
write down your Secret Private Key Recovery Phrase, keep it in a safe place, and never reveal it to
anyone.
Always follow security best practices
The cloudchainwallet.org support team will never ask for your password, backup phrase, or access to your
Wallet. Our support center is the only channel for communicating with customers.
Contact Us: Any questions? Reach out to us and we’ll get back to you shortly. Then the form.